Refund policy

We are pleased to accommodate returns and exchanges within 30 days on all items that have not been opened, worn, washed, altered or tampered with.

Once you receive your order, if there are issues with hair quality, color, length, style, or you are unsatisfied with your purchase, please email us first at beluckhairservice@gmail.com to submit your return request. Our customer service team will guide you through the return process.

Return Eligibility

To qualify for return or exchange:

  1. The wig/hair product must be in its original unused condition. No lace cutting, no styling, no washing, no damage to curls or texture.
  2. All original packaging, tags, and free gifts must be returned together with the item.
  3. Items that have been worn, altered, cut, washed, damaged, or missing tags/package are NOT eligible for return or exchange.

Return Shipping Fee Responsibility

  • ✅ Our error (wrong item, wrong color, defective quality): Beluck covers the return shipping cost. You need to provide clear photos or videos to verify the issue before return approval.
  • ✅ Customer reason (don’t like the style, wrong size, change mind, want exchange): The customer is responsible for all return shipping fees.

Return Instructions

  1. Do NOT send items back without prior approval. You must contact our support email to get the official return address. Packages returned to an incorrect address will not be processed for refund.
  2. Please use a trackable shipping service and save your tracking number. Send us the tracking number once you ship out the package.
  3. We recommend marking your return parcel: RETURN, NO DUTIES to avoid unexpected customs charges. Any customs fees incurred from returned packages are the responsibility of the customer.
  4. Do not refuse delivery of your original package. Refused shipments may generate heavy customs fees which will be charged to you.

Refund Processing

Once our warehouse receives and inspects your returned item, we will email you to confirm inspection results. If approved, your refund will be issued to your original payment method. Please allow up to 3–5 business days for your bank to process the refund.

Customer Support

If you have any questions about returns & refunds, please reach out to us at beluckhairservice@gmail.com. We typically reply within 24 hours.